Back by popular demand! In honor of our nation's pastime, we're revisiting this fan-favorite series!
In our series exploring the parallels between Major League Baseball and the catering game, we've covered the subject from the perspective of both the owners and the managers. The MLB season is now wrapping up what are commonly referred to as the “Dog Days of August” and it’s time to turn our attention to the people who really make it happen. Assuming that the management has put all of the pieces of the team puzzle in place, at this stage, the game is strictly in the hands of those on the field: The Players.
By mid August, the end of the regular season looms and the playoffs are in sight. This is when would-be contenders fade fast and the most resilient, talented, and disciplined teams surge ahead. Players are responsible for staying healthy, making smart behavioral choices, narrowing their focus, and playing harder than ever. Ball teams are made up of power hitters, speedsters, dependable fielders, and domineering pitchers; each player working to maximize his individual success and that of his team. The same can be said of catering companies. Here, salespeople, cooks and chefs, operations staff, and event servers must work in harmony for the benefit of the clients and the team.
Catering company employees are responsible for keeping their energy high, approaching each event enthusiastically, and staying alert to handle any curveballs. In order to achieve success, the entire staff must be dependable and work together trustingly. Chefs rely on smart work from the sales team. Servers depend on good decisions by the operations team. Sales people must trust their event staff to serve their clients well. If the entire team can work together, the caterer will be hitting home runs. If resentment and egos get in the way, there can be no hope of becoming champions.
Success all boils down to player execution. Home run titles, strike out records, MVP and Cy Young awards are fantastic but it is a World Series trophy that sums up the success of the team. Likewise, reaching personal sales goals, moving up to Sous Chef, or learning a new service style is valuable for personal growth but catering companies are judged based on whether or not they hit it out of the park on event day.
And who does the judging? The Fans. But that’s for next time....